外贸 老外常提的问题

1. How could I get samples?

2. How much the courier freight will be for the samples?

3. How can I get your price list?

4. Can we have our logo or company name to be printed on your products or the package ?

5. How to place an order?

6. Can you arrange the transportation for us ?

7. How can the products be sent to us?

8. What's your usual payment term for orders?

9. What's the warranty of your products?

10. How can we become your sole distributor ?

11. How can we get your monthly new products announcement?

12. I just want to buy a few pieces of your products, what to do?

1. How could I get samples?

We can supply some free samples ( total value under 5 US dollars) if you have a FedEx or DHL account or other courier freight collectable account and agree to pay the courier freight.

If the total value of samples is more than 5 US dollars, we'd like to ask you to pay for the samples and courier freight. We will send the samples to you after receipt of your payment.

If you don't have an courier account, you can send your courier to collect samples from our company. Or,send us the samples charge together with the courier cost by T/T.

2.How much the courier freight will be for the samples?

Courier freight depends on the quantity, weight and carton size and your area.

3. How can I get your price list?

Please send us email or fax for our price list and order information.
OR visit online price llist page

4.Can we have our logo or company name to be printed on your products or the package?

Yes.

Logo and or imprints can be printed on our products by silk screen printing. The minimum quantity for silk screen printing is 2000 units per logo. You can send us the artwork by email in JPEG or TIFF format.

If you want your logo, company name to be printed on the package for the products(custom design package), such as gift box, paper card, the minimum order is 5000 units per model. You can send us the artwork by email in AI, EPS, TIFF or CorelDraw format ( 300 dpi ).

5. How to place an order?

Please send us your purchase order by email or fax. Or you can ask us to send you a proforma invoice for your order. We need to know the following information for your order:

* Shipping information - company name, street address, phone number, fax number, destination airport or sea port, transportation method ( by courier, by air or by ocean container)
* Product information - model numbers, quantity, unit price
* Delivery time required
* Freight payment ( by collect or prepay )
* Forwarder's contact details if there's any( in China or Hong Kong )

Our Bank Count:

6. Can you arrange the transportation for us?

Yes. We can arrange sea, air and courier transportation.

7. How can the products be sent to us?

For small quantity or weight less than 20 kgs, sent usually by courier.
For orders from 20 to 500 kgs, can be sent by air to the airport near you.
For big quantity or volume, sent usually by ocean container.

The transportation way depends on client's choice. Freight depends on quantity, weight, volume, transportation way, destination country (airport, sea port ).

8. What's your usual payment term for orders?

Wire transfer ( T/T ) to our company bank account after order confirmation. We don't accept payment by credit card.

9. What's the warranty of your products?

3-6 months, depending on the product.

10. How can we become your sole distributor?

If you can sell our products USD5,000 to USD20,000 per month, you could be one of our distributor in your city or area; If you can sell our products worth more than USD30,000 per month, you could be our sole distributor in the country.

11. How can we get your monthly new products announcement?

Please join our mailing list .

12. I just want to buy a few pieces of your products, what to do?

Sorry,we are manufacturer and exporter only,we don't accept retail order.

1. As to Products:
(1) Where are your products from?
Most of our products are from our own factory - GoldFly Industrial Ltd. Shenzhen & Dongguang factory, and others get from our cooperative manufacturers in this field. By the way we deal with products of different quality grades.

(2) What's your client colony you mainly serve?
We serve to both dealers and direct buyers since 2002.

(3) What about your quality and warranty?
We have strict quality control system from material to finished products, all products quality is guaranteed. For defective or false products those are confirmed due to our own mistakes, we can replace and make up for you and you no need return the defective ones to us.

(4) How could I get your price list (rates chart)?
We only send the full price list (rates chart) to the intended and potential customers. Please tell us your interested products, quantity with your company / personal info together, then we will offer the full price list (rates chart) by e-mail.

(5) How could I get a sample?
We offer samples for quality test or any other business purpose. But we have to receive your payment for samples and their express delivery charge and then send samples to you. Of course if you have an effective account of DHL, FedEx, UPS, TNT, etc., you don't need to pay the express delivery charge. Meanwhile we can offer free samples to our frequent and good customers.

2. As to Services:
(1) What's your unique service?
Professional cargo service is our unique service which includes int'l express, int'l air freight and sea freight. We not only ship the goods you ordered from ourselves, but also ship goods from your appointed other suppliers.
We followed all step by our professinal work team.

(2) What about your freight charges?
We offer preferential freight price at 20~40% discount based on the uniform price of DHL, FedEx, UPS, TNT and many airlines in the world. Whether your shipments are ordered from us or not, freight price is subject to your shipment's weight. And we only send the special freight price list (rates chart) to the customers who have ordered products from us or who intend to use our cargo service.

(3) What kind of shipment will you use?
We ship the goods by your appointed forwarder such as DHL, FedEx, UPS, TNT and all available airlines. If you don't mind what's the forwarder is, usually we ship goods below 20kg by DHL express, 21~100kg by FedEx express and over 100kg by air freight. If the quantity is very large, we may ship by ocean container.

(4) What about your technical support?
Our technical team are dedicated to solve your problems of a technical nature with regards to design artwork, installation, software, usage etc. Also they can help you design and construct your website.

(5) Could we place order by OEM style to produce our own brand products in China?
OEM order is welcome.

(6) What shall we do if we're not satisfied with your products, services or your staff?
Don't worry when you're strictly angry with our products, services or maybe somebody. Please write your dissatisfaction and complains directly to [e-mail]. Our CEO will personally deal with the problems you may unfortunately encounter.

3. As to Returns:
(1) What terms of payment do you use?
We only accept T/T in advance. You can freely choose bank transfer to our authorized company A/C or personal A/C. Also Western Union payment is welcome.

① Bank transfer from your company A/C to our company A/C:
Bank name: Standard Chartered Bank
Branch Name: Shenzhen Branch
Beneficiary name: Goldfly Industrial Limited
Beneficiary Account: 48-1234-0411
Swift Code: SCBLCNSXSHZ

② Bank transfer from your personal / company A/C to our personal A/C (USD):
Please contact our business manager for the authorized personal A/C details.
③ Payment by Western Union:
Please contact our business managerfor the authorized Western Union details.
※ By western union, we can get your payment within 24 hours after you make the payment. We suggest you pay by western union in case that needs goods urgently.
After arranging payment, please kindly fax or email us your bank or western union receipt and write your P/I No. on it, that will help us proceed your order more effectively.

(2) What about the terms to become your sole distributor in our city or country?
If you can sell our products worth USD 100,000 -- 300,000 per month, you can become our sole distributor in your city or area; if you can sell our products worth USD 500,000 or above per month, you can become our sole distributor in your country. We are very glad to establish long term and further cooperation / partnership / agent with you.